At Venqora, we want you to love your purchase! If you are not fully satisfied with your order, our Refund & Return Policy ensures a smooth and hassle-free process.

🔄 1. Eligibility for Returns

• 📦 Timeframe: You can return products within 30 days of delivery.

• 🆕 Condition: Items must be unused, undamaged, and in original packaging.

• 🧾 Proof of Purchase: A receipt or order confirmation is required.

🚫 2. Non-Returnable Items

Some items cannot be returned, including:

• ❌ Opened or used headphones/accessories

• ❌ Gift cards or digital products

• ❌ Items purchased during clearance sales

📦 3. Return Process

1. Request a Return: Email us at support@venqora.com with your order details.

2. Get a Return Label: We’ll provide instructions and a return shipping label (if applicable).

3. Ship the Item: Pack your item securely and send it back to our return center.

💵 4. Refunds

• ✅ Approval: Once we receive and inspect your return, we’ll notify you of approval or rejection.

• 💳 Refund Method: Approved refunds are processed to your original payment method within 5-7 business days.

• ⚠️ Shipping Costs: Original shipping fees are non-refundable.

🔄 5. Exchanges

Need a different color or model?

• We allow exchanges for eligible products.

• Contact us at support@venqora.com to arrange an exchange.

🕒 6. Late or Missing Refunds

If you haven’t received your refund yet:

• ⏳ Check your bank account

• 🏦 Contact your bank or credit card company (processing times vary)

• 📧 If the issue persists, email us at support@venqora.com

📞 Contact Us for Returns & Refunds

Have questions about returns or refunds?

• 📧 Email: support@venqora.com

• 🌐 Website: www.venqora.com

• 📍 Address: 720 Old Steese Hwy N, Alaska 99701, USA

• 📞 Phone: 0845 677 9337