Return and Refund Policy

Return & Refund Policy

Last Updated: January 2026

At Venqora LLC, we want you and your little one to be completely delighted with your purchase. If for any reason you are not satisfied, we are here to make the return and refund process simple and stress-free.

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1. Return Window

You may initiate a return within 30 calendar days from the date your order was delivered.

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2. Eligibility for Returns

To be eligible for a return, items must meet all of the following conditions:

• Unused and unwashed
• In the same condition as received
• In original packaging with all tags attached
• Accompanied by proof of purchase or order number

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3. Items Not Eligible for Return

Items that do not meet the eligibility criteria above may not be accepted for return.

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4. How to Initiate a Return

To start a return, please contact our customer service team:

Email: support@venqora.com
Phone: +1 270-231-3428

Please provide:

• Your order number
• The item(s) you wish to return
• The reason for the return

Once approved, we will provide you with a prepaid return shipping label and return instructions.

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5. Return Shipping

Venqora LLC covers the cost of return shipping for eligible returns.
You will not be responsible for return shipping fees.

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6. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds are issued to the original payment method
• Refund processing time: 5–10 business days, depending on your bank or card issuer
• No restocking fees are applied

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7. Exchanges

If you wish to exchange an item for a different size or style, please contact us.
For the fastest service, we recommend returning the original item for a refund and placing a new order for the desired item.

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8. Damaged or Incorrect Items

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly with a replacement or refund.

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9. Order Processing & Shipping (Reference)

• Processing Time: 1–2 business days
• Shipping Method: Standard Shipping
• Delivery Time: 3–7 business days
• Shipping Cost: Free on all U.S. orders
• Shipping Area: United States only

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10. Accepted Payment Methods

We accept the following payment methods:

• Visa
• Mastercard
• American Express

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11. Contact Information

If you have any questions regarding returns or refunds, please contact us:

Company Name: Venqora LLC
Website: https://venqora.com
Email: support@venqora.com
Phone: +1 270-231-3428
Address: 1099 W High St, Lexington, KY 40508, United States
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (EST)